Your access to this website is subject to these Terms and Conditions and any disclaimers or other conditions or statements contained on this website (referred to collectively as “Terms and Conditions”). By using Cakes by Di’s service, you agree to be bound by these Terms and Conditions.
Cakes by Di may at any time, at its sole discretion, amend, vary or modify these Terms and Conditions without notice. Modifications to this site including these Terms and Conditions will be effective immediately and any subsequent use by you of the website will constitute an acceptance of those modifications.
Please read the following Terms and Conditions carefully before placing your order with Cakes by Di.
Prices vary according to cake flavour, shape, size, type of icing, and design (type and amount of decoration required).
To calculate appropriate size, you will need to tell Cakes by Di how many people you wish to serve with your cake and how you want to serve it – finger, coffee or dessert portions.
All cake prices quoted during a customer enquiry are current and may change from time to time due to a price increase on ingredients and other materials by our suppliers.
A price quoted during an enquiry is guaranteed to remain unchanged providing the booking is confirmed via the payment of the required deposit within the specified time.
All quotes are valid for 30 days only.
Contact firstname.lastname@example.org for a quote via email, providing as much detail as you can of your requirements, and the date of your event so I can check and let you know if I am available. If I do have availability for your date, I will provide you with a quote.
Please note that Cakes by Di operates on a first in, first served basis. A 50% deposit is required to secure your booking and until this is paid you are not booked in.
Bookings should be made as far ahead as possible and are subject to date availability.
Short Notice Bookings
Any bookings made with less than two (2) weeks’ notice must be paid in full at the time of booking and no refund will be given if the order is subsequently cancelled.
Deposit and Final Payment
Payments can be made either by Cash, Direct Bank Transfer (DBT) or Direct Branch Deposit (DBD). Cakes by Di does not accept personal cheques and does not have credit card or Eftpos facilities.
Once you have accepted the quote, a 50% deposit is required to confirm the booking and hold the date. Details of your order will be confirmed via email once your deposit is received. Please note that until your deposit is paid you do not have a booking.
The balance is due in cash on collection of your order, or one week prior to the event date if delivery is required or if final payment is by DBT or DBD. For final payments made via DBT or DBD please ensure your payment is made at least two (2) days prior to the final payment deadline as funds can take up to 48 hours to be transferred into the Cakes by Di account. Please allow extra time where public holidays occur. A copy/screen shot of your bank transfer will not be accepted as proof of payment; payment is not deemed to have been made until the funds are available in the Cakes by Di bank account. If a final payment made via DBT or DBD has not appeared in Cakes by Di’s account two (2) days prior to delivery, the final payment must then be made in cash and any double payment will be refunded to you in due course. If final payment is not received by the event date Cakes by Di reserves the right not to deliver the cake, and you will remain liable for the final payment.
Cancellations, Returns and Alterations to Booking
If you decide to cancel your order for any reason, any refund will be solely at Cakes by Di’s discretion. Please advise Cakes by Di of such cancellation as early as possible. If cancellation occurs within the seven (7) days prior to the event date you will still be liable for the full payment of the order.
Whilst Cakes by Di will abide by the applicable law in relation to the supply of its products, no exchange or refund will be given if you change your mind.
If you have any complaints please contact Cakes by Di as soon as possible to arrange for the cake to be returned for inspection. Cakes by Di’s products do not come with a money back guarantee, but I do care about my customers and will deal with each situation on a case by case basis.
Where a change of date and/or time is requested by the customer after a booking has been confirmed, Cakes by Di will attempt to accommodate the request; however, in the event that Cakes by Di is unable to accommodate the change the booking will be cancelled and the deposit forfeited to Cakes by Di.
Any changes to the order itself (eg, size, flavour, decorations) after confirmation of the booking will be accommodated if possible but cannot be guaranteed, and any such changes may be subject to additional charges. Except at the sole discretion of Cakes by Di, no changes to the order itself will be accepted within four (4) weeks of the booking date.
Figurines, models and flowers may contain wire, beads, cocktail sticks, polystyrene or other inedible items and these decorations, along with such things as non-edible diamantes or rhinestones, should not be eaten. It will be your or your caterer’s responsibility to remove these items from the cake prior to cutting and serving.
As all of my sugarcrafted figurines, models, flowers and decorations are individually handmade they may vary slightly from any shown on my website.
All effort will be made by Cakes by Di to supply the products agreed upon at the time of booking. However, I will not be held responsible if the products are not available as a result of, but not limited to, unavailability, seasonal variation or poor quality. I reserve the right to use my discretion to supply similar or substitute products of a similar quality under such circumstances and where possible will advise you of the change prior to supply.
Every effort will be made by Cakes by Di to match colours for the cake icing, decorations or ribbon with samples provided by the customer; however this is not always possible and an exact match may not be achieved.
Please be aware that cakes may contain traces of nuts, and fruit cakes will contain alcohol unless specifically requested otherwise.
Portion guides are approximate and depend on correct cutting. Cakes by Di cannot be held responsible for shortfalls in portions.
Cakes should be stored in a cool, dry area and not put in the refrigerator (unless otherwise advised) as this can affect the icing and decorations.
Cakes by Di reserves the right to photograph the cake/s and/or other products provided on or prior to delivery and these photographs remain the property of Cakes by Di. Cakes by Di reserves the right to use these images on websites/social media sites/advertising and promotional material without your specific and prior consent.
In the unlikely event that Cakes by Di is unable to fulfill the order for reasons including, but not limited to, illness, accident or injury, Cakes by Di reserves the right to find substitute staff, companies, and/or subcontractors to fulfill the order. If Cakes by Di is still unable to fulfill the order Cakes by Di reserves the right to cancel the order and will refund all monies paid by you relative to the order but no compensation will be payable to you.
If fresh flowers for the cake are provided by an outside source, Cakes by Di will arrange them on the cake for a small charge if required. You acknowledge that fresh flowers are not a food product and may contain pesticides, insects, dirt or other contaminants, and Cakes by Di accepts no liability in this regard.
A fee of $25.00 per person (maximum 2 people) for up to three (3) flavours will apply. Additional flavours $10.00 each per person. For confirmed orders over $350.00 the cost of the tasting will be deducted from the final cost of the cake.
Traditional fruit cake, chocolate mud, white chocolate mud, marble mud, caramel mud, red velvet, orange poppyseed, lemon, vanilla, chocolate cake; other flavours may be available, please ask.
PLEASE NOTE: Cakes by Di does not offer fresh whipped cream or any other filling/covering that requires constant refrigeration. This includes creme patisserie (custard filling), cheesecake, cream cheese and mousse.
Cakes for Special Diets
Cakes by Di does a limited selection of gluten-free and dairy-free cakes, but cannot give a 100% guarantee that they will be completely allergen-free as the kitchen does process eggs, nuts, dairy products and wheat products on a regular basis. Whilst every care is taken to prevent cross-contamination, if you have a severe allergy it is advised that you seek a specialist baker.
A delivery service is available for a fee. Delivery fee is not included in the price of your cake unless specifically stated.
It is your obligation to provide the correct and complete delivery address details at the time of ordering. Should you provide the wrong address, re-delivery of the order to the correct address will incur an additional fee.
A contact person must always be available to contact prior to delivery in case of any problems. Where possible, please ensure someone is available to accept delivery of the cake. If the cake is to be left unattended Cakes by Di cannot be held responsible for any damage or loss occurring after I have left the venue.
If there is no-one to receive the order and no safe place (as judged by Cakes by Di) to leave the order, it will be returned to Cakes by Di’s premises and you will be contacted to arrange re-delivery or pickup. Re-delivery will incur an additional fee.
Cakes by Di does not accept responsibility for completing setups at a venue if the venue is not ready at the agreed time. Under these circumstances I will use my discretion to leave the product at the venue (if venue staff are willing to complete the setup) or return the product to Cakes by Di’s premises for you to collect.
Cakes by Di cannot guarantee time of delivery but will endeavor to deliver at, or as close as possible to, the agreed time. You agree that late delivery does not constitute a failure of our agreement and does not entitle you to cancellation or refund of an order.
In the event that the vehicle delivering your cake becomes involved in an accident and your cake gets damaged, Cakes by Di will provide you with a full refund that will include the cost of the cake and delivery fee. Cakes by Di will not be liable for any further charges or compensation.
Cakes by Di is not liable for any delays that are beyond my control, such as traffic jams, road closures, accidents, road works, etc.
If you are collecting your order, you will be advised on the safest way to transport the cake but Cakes by Di is not responsible for any damage to your order once it has been collected.
Cupcake stands, if required, should be hired at the time of booking. Hire fees vary according to size and style of the stand. A refundable bond will be charged to cover any loss or damage to the stand whilst in your care; this will be refunded on return of the stand in the same undamaged condition it was in when hired out. Stands must be returned within three (3) days of your event date, and an additional hire fee of $10.00 per day applies after three days.
Cakes by Di reserves the right to publish customer testimonials, received via email, on our website and/or facebook page; only your first name and surname initial will be listed. If you do not wish your testimonial to be used on our website/facebook page please advise us by email.
By placing an order with Cakes by Di the customer automatically agrees that they have read, understood and accepted the Terms and Conditions outlined above.